General Terms and Conditions (GTC)
General Terms and Conditions (GTC)
The General Terms and Conditions (hereinafter referred to as the "GTC") of
FLORICULTOR Korlátolt Felelősségű Társaság (the wholesaler - service provider's registered office:
2310 Szigetszentmiklós, Leshegy u. 1/c.,
company registration number: 13-09-192896, tax number:
26307297-2-13, the contact address of the service provider, the regularly used e-mail address for contacting customers
: kapcsolat@dunavirag.hu, hereinafter referred to as the "Supplier"), the essential and fundamental provisions of the orders, contracts,
and deliveries of the products distributed by the Supplier, and thus form an integral part of the contract between the Supplier and the Customer
.
In order to promote the distribution of its products, the Supplier operates the
website (hereinafter referred to as the "Website") available at www.dunavirag.hu and a wholesale sales outlet and demonstration product at 1/c.
u. Leshegy, 2310 Szigetszentmiklós, 2310 Szigetszentmiklós.
FLORICULTOR Ltd. is engaged in wholesale activities and therefore only serves resellers engaged in specialised
activities. The Supplier is entitled to modify the terms and conditions of these GTC
at any time. Any modification will be made simultaneously with the publication of the modification on the
information tools and the Website at the point of sale. The contracting
parties shall make every effort to settle any disputes by negotiation
. In the event that it is not possible to settle the dispute, the contracting parties shall submit to the jurisdiction of the Pest Central District Court or the Metropolitan Court
depending on the value threshold
.
I. Order
1. The Reseller expressly acknowledges that he/she may place his/her order with FLORICULTOR Kf via the Internet
only after registration by FLORICULTOR Kft.
.
Other ordering methods: in person, e-mail, fax. Please order with the code
to avoid errors. We also accept orders by telephone as a last resort. However, this can lead to many
misunderstandings. We do not recommend it! Orders placed in writing with an article number
for next day delivery should be placed by 2pm. If, after this time, you would like to place a substitute order
you may do so, but only by contacting your personal contact person by telephone
by 4 p.m.
2. The Customer may request a quotation from the Supplier for products "available for order" in the Wholesale Store in person, in writing or by
placing an order on the Website. Between the parties, the order
or the contract is concluded by the Supplier in person with the Customer on site
is concluded by the acceptance of the offer sent in writing or electronically
(confirmation) in agreement with the Supplier.
3. The Supplier is bound by the offer for a period of 4 (i.e. four) days
from the date of sending the offer.
II. Transport
1. The supplier shall deliver the ordered goods to the premises of the customer during the opening hours
or as agreed in advance.
The Supplier shall deliver the ordered product to the Customer only against the proper (company signature)
of the relevant invoice.
2. In the case of cash on delivery, FLORICULTOR Ltd. shall consider the date of delivery of the package from the warehouse to the Supplier
as the date of delivery.
3. The Customer may, if entitled, use delivery only as set out in an individual agreement
.
III. Conditions for return
All invoices issued by FLORICULTOR Ltd. will state:
"Due to the nature of the goods, we accept complaints for cut flowers and potted flowers within 24 hours of the delivery of the goods
!" Complaints must always be supported by a photograph
.
At FLORICULTOR Ltd., returned goods are handled as follows:
For products handled and returned within the limits of
RETURNED IN RESPECT OF LOSS OF LIABILITY, credit may be given or replacement products may be issued.
Products that are defective and/or damaged during shipping will be replaced, repaired or refunded by
the company according to the product warranty regulations
In the event of a return due to an administrative error by the company, a replacement or refund
will be provided to the customer, as requested,
In such cases, the cost of returning the product shall be borne by the seller.Handling complaints
If the Customer has a complaint about the performance of the contract,
he/she may also communicate the complaint by letter or e-mail or by telephone.
The seller will investigate the verbal complaint immediately and, if necessary, remedy it. If the
buyer does not agree with the complaint handling, the parties will record a protocol. A
copy of this will be given to the buyer. The written complaint will be answered in writing within 30 days. It shall give reasons for its
rejection of the complaint. It shall keep a copy of the reply for 3 years and present it to the
supervisory authorities upon request.
THE RESPONSE TO THE INTERNET CONTRACT BETWEEN CUSTOMERS
exercise of the right of withdrawal
provided for by law
in accordance with Directive 2011/83/EU of the European Parliament and of the Council and with the provisions of Regulation (EU) No 45/2014 of 26.26.2014 on the detailed rules for contracts between
consumers and businesses
According to the provisions of the Government Decree
of the European Parliament and of the Council of .
The right of withdrawal does not apply to the Buyer in the case of goods delivered on the spot or to the Buyer's premises,
personally collected goods, or in the case of non-prefabricated goods that have been produced on the instructions of the
consumer or at the express request of the latter.
The right of withdrawal does not apply to a business, i.e. a person acting in the course of his/her profession, self-employed
occupation or business activity.
RETURNS FROM RESELLER, procedure according to the rules on
returns
Returned goods are all goods to be returned which FLORICULTOR Ltd
has sold from its stock to the buyer, are not returned
in the framework of a quality complaint, are in a resaleable condition, are not goods to be ordered, the
return request has been notified by the partner of its acceptance, the amount of which has been confirmed by the
seller and authorised by the sales manager is not considered as goods on order -
held in stock - and can only be ordered with a deposit, the deposit is %, which is charged as order handling costs
in case of cancellation of the
order, cancellation of the deposit, and FLORICULTOR Ltd. is entitled to the corresponding amount.
Returns value: as agreed on a case-by-case basis.
In the case of returned goods, the return shipment costs are borne by the return shipper.
The partner is obliged to invoice back the goods already paid for at a reduced price.
The unpaid goods will be credited to FLORICULTOR Ltd. at the original price and the difference will be invoiced to
as a handling fee for returned goods. The due date for payment of the return invoice is the same as the due date for payment of the Partner
and may be offset against the Partner's outstanding debt.
Returns may be made for three reasons:
a. Incorrect order sent by the reseller
Please note that we do not bear the cost of returning products returned due to an incorrect order
. If you do not wish to return the
goods, please return them to us
in their original, undamaged packaging, with all accessories, otherwise we will not be able to take them back.
Please always consult our colleague before returning the goods, as we will draw up a return report
for the complaint.
Please indicate on the report that you wish to exchange the goods. Please note that we do not accept
parcels on delivery, so if you choose to return
by post, the goods will be sent as a normal domestic parcel. If you request a refund
for the returned goods, we will return them to you within 30 days.
b. Our sales representative has
incorrectly written out (e.g., overheard on the phone due to any other misunderstanding) If you return
the goods for such a reason, we will return these goods to you at our
own expense, upon your indication, and will credit or exchange them for you as you wish.
c. For warranty and guarantee issues
IV. Purchase price and settlements
1. The Customer shall pay the purchase price to the Supplier in full within the payment period
indicated on the invoice delivered with the goods.
2 In the event of late payment, the Customer shall pay the Supplier the default interest
provided for in the Civil Code in force at the time.
3.The Supplier shall retain the ownership of the delivered product(s) until the
full purchase price has been paid.
4. The Supplier shall entrust INTRUM JUSTITIA Követeléskezelő Zrt (1138 Budapest,
Váci út 144 - 150.) with the task of settling the matter with the Customer in default of payment, and to collect the amount
before legal proceedings, which shall be indicated on all invoices for subsequent payment.
5. The Customer acknowledges and agrees that if the Customer does not pay the purchase price of the goods
received by him/her within the payment term indicated on the invoice,
his/her data will be disclosed to INTRUM JUSTITIA
Claims Management Ltd. as a third party in accordance with the provisions of IV./1 -
4. and the Privacy Policy.
V. Miscellaneous provisions
1. The Supplier is entitled to unilaterally amend the provisions of these GTC. In this case,
the Supplier shall promptly post the changes on the
information means at the point of sale and on the Website.
2. The parties generally accept e-mail as written communication between
them. The notification address used by the Supplier shall be kapcsolat@dunavirag.hu.
The Supplier shall not be liable for the provision of electronic mail traffic or for any damage resulting from electronic mail sent to
the Customer but not received.
Szigetszentmiklós, 6 May 2019.